Winterlight is an annual 10 day winter festival hosted by the City of Parramatta featuring an open-air ice-skating rink, 30 metre ice slide, illuminated Ferris wheel, carnival rides, night markets, carnival shows, live music, a food village, interactive workshops and theme nights.
In 2017 a record crowd turned out to enjoy the winter fun, however in 2018 numbers were down. This can partly be attributed to a number of other ice skating rinks popping up in Western Sydney.
City of Paramatta came to Marketing Angels as they needed assistance in a short time frame to run the Winterlight event marketing. With two staff members in the Destination Marketing team on maternity leave and a hiring freeze, they needed help.
City of Parramatta needed help with creating a marketing plan to ensure a successful event and to also have a dedicated resource working on this large and important festival.
Marketing Angels were able to immediately jump in and work with City of Parramatta as an outsourced marketing supplier as opposed to an internal staffing cost.
We immediately put together a plan to help City of Parramatta raise awareness of the festival and then managed the implementation of the marketing plan.
Marketing Angels spent time working in City of Parramatta’s offices, holding work-in-progress meetings and meetings with key stakeholders and also worked externally to project manage all elements of the festival.
The detailed marketing plan created by Marketing Angels provided a broad media mix and strong digital focus including:
Event attendance was 33% more than the target set.
Visitor numbers exceeded set targets by 33% and ice-skating ticket sales exceed by 7.5%.
2019 attendance was 41% higher than 2018
The 2019 event experienced an increase of 35,000 visitors – 41% more than 2018 and increase of 11% in ice skating ticket sales.
Increased social media focus and stronger PR outcomes.
The marketing approach included a mixture of online, print and direct marketing activities as well as a strong social media campaign via the Winterlight, Discover Parramatta, and City of Parramatta Facebook and Instagram pages. The targeted paid social media Facebook campaign generated 13,230 clicks to the event website page.
The website page www.winterlight.com.au was promoted as the main source of event information including ticketing, programming, prices and transport details. The website generated an increase of 56% compared to the same period in 2018.
Media coverage had a 90% increase from 2018 with a total advertising space rate of over $800,000.00.