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Managing Customer Expectations

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Firstly, yes I’m one of those people who buys water. What’s wrong with tap water you say? Well having lived in Scotland where the tap water tastes sensational, Sydney water doesn’t quite cut it for me. But anyway onto my story. I would like to rant about a recent (minor) but annoying customer service experience [...]

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What Makes a New Brand a Winner?

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This week I was reminded why I really love what I do, and also what I need to continue doing to grow my brand! I got to see the birth of a new product created by a passionate, committed business owner who is totally uncomprising about her vision. It got me thinking, why is that that [...]

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Could Your Company Use SMS As A Way To Reach Customers?

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In 2005 Virgin Mobile got a lot of attention with a faux viral campaign which pretended to leak Jason Donovan’s personal mobile number. People were urged to call or text 0403 JASOND. Callers heard Jason’s cranky sounding voicemail saying he was fed up with all the prank calls. Texts received back “U don’t give up [...]

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How Much are Staff Cuts Affecting Sales and Customer Loyalty?

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I spent Saturday morning this weekend doing some much needed clothes shopping for my 3 kids (with 2 of my children (both under 4) with me). Brave I know but it had to be done! I had decided to cash in some of my Credit Card Rewards points on David Jones vouchers for this purpose. [...]

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Running Successful Webinars

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I’ve just attended a Webinar by the talented team at Marketing Profs and Citrix on running succesful Webinars and thought I’d share a summary. I found it really helpful for anyone considering a webinar programme as part of their marketing mix.. Before I launch into my summary I found a statistic mentioned in the webinar really quite [...]

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Social Media – Why All The Fuss?

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Social Media refers to web-based tools that enable individuals to build large networks online through the publishing of content. Really the only way to get your head around it is to start doing it! Obvious tools that most people are aware of are social networking sites such as Facebook, MySpace, You Tube, Linked In and more recently Twitter. Social Media [...]

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Getting Match Fit For Marketing In 2009

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With the New Year just around the corner, now is a great time to start thinking about how you are going to tackle the year ahead. Over the quieter business period at the end of Dec-early Jan – a lot of business owners finally have the time lie on a deck chair and have a [...]

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Marketing Tips for Surviving the Downturn.

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With the change in the global economy many business are feeling the pinch. Consumers are spending less and businesses are being more conservative when it comes to spending. We’ve put together 10 Marketing survival tips for Growing businesses to help them get through the times ahead! 1.Don’t stop marketing!Make sure that you continue to keep [...]

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The New Business Triangle

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Lead generation is a numbers game whose success can magnified many times over through diversity in marketing. In general, there is no one magic way to generate an avalanche of leads. It is possible for some businesses through a dramatic viral marketing outcome (think Youtube) but on the whole, on going and effective lead generation [...]

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Tired Of The Green Brigade?

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Well like it or hate it, green brigade isn’t going anywhere. Fortunately ! A 2007 report by Mobium Group, ‘Living LOHAS’ (Lifestyles of Health & Sustainability) , found Australian consumers currently spend $12b on goods and services in the ‘green’ market segment. And if current trends continue, the market is projected to reach $21b by [...]

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Making A Statement

If you want your marketing efforts to fire, you need to give them direction and focus by zeroing in on a positioning statement. A positioning statement tells the market exactly what you promise to deliver. Having a good one is vital as it differentiates you from your competitors and means more impact and less waste [...]

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What’s In A Business Name?

Naming or re-naming a business or product can be thrilling or terrifying or both. There’s a lot at stake, from legal ramifications right through to the future sale price of your business. It’s crucial for your business’ health that you get it right, especially if you ever decide you’d like to grow it, expand your [...]

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Overshooting the LANDING PAGE: A tool or a destination.

Imagine you are walking down the street in your neighbourhood and you see a sign on the pavement: “Bakery – freshly baked every day”. You are feeling a bit pekish and so you decide to investigate this new bakery. It’s not your intention to necessarily buy anything, you just want to check out the new [...]

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Don’t Be Scared Off By All That Brand Talk

A great brand can set your company apart, give you a competitive advantage and encourage loyalty from your customers and staff. But there is so much lingo associated with brands! Brand: equity, essence, attributes, benefits, awareness, recall …. Small business owners can be forgiven for being confused about where all this fits with growing their [...]

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Are KEYWORDS replacing BRAND in the new economy?

There is a lot of discussion in marketing circles about the relevance of the brand in the new economy. Technology enthusiasts would have us believe that the brand is already dead. Or at the very least, in its death throes. They believe information is the new order and with information freely available on the web, [...]

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